1. Information We Collect & How We Use It
Elena Luka requests and collects personal information from our customers at various site locations, including, but not limited to, when you create an Elena Luka membership, make a purchase, communicate with us via social media, write a product review, participate in events, contests, or promotions, contact our customer care team, or post other customer-generated content to this Site. These are currently the primary ways in which we gather information, however, we may also collect data through other channels in the future.
The types of personal information we may collect from you can vary according to the method through which it was attained. It may include, but is not limited to, the following:
A. Information You Provide to Us
We receive and store any information you knowingly provide to us, such as:
- Full name
- Email address
- Phone number
- Shipping address
- Username and password for your Elena Luka membership
- A record of your Elena Luka orders, purchase history, and shopping behavior and preferences
- Information provided by you through your interactions with us in social media
- Other details that you may submit to us or that may be included in the information provided to us by third parties.
B. Information Collected Automatically
We use third-party website analytics tools (including Google Analytics) that automatically collect non-personally identifiable information from your browser to our server logs whenever you interact with our Site. Such information includes, but is not limited to, IP address, pages viewed and details about the devices used to access the Internet and our Site. It is obtained by automated means with cookies. “Cookies” are text files that are transferred to your computer’s hard drive as you navigate our Site and other sites. You may be able to adjust the preferences on your browser or device to change your device’s acceptance of cookies, but doing so may limit our ability to provide content tailored to you.
We may collect and store non-personally identifiable usage information (including frequency and number of visitors to our Site). Such data is used only in aggregate form and in a manner that assures your anonymity. We may provide this anonymous, aggregate information to our partners; and our partners may additionally use such information in order to determine general usage patterns and trends in an effort to provide you with an improved online experience.
C. Email & Other Communications
We may contact you via email to send you necessary order-related messages, such as order confirmation and shipment confirmation notices.
We may also send you newsletters and additional email messages about our products, services, contests, and promotions that we feel may be of interest to you. If you no longer wish to receive these and other promotional communications from us, you may unsubscribe.
D. How We Use Your Information
All of the personal information we collect from our customers is for the purpose of the reasoning described above (see sections B & C), as well as:
- processing, verifying, validating, and completing your transaction
- creating, managing, and maintaining your membership to this Site
- providing customer support and services
- record keeping of your purchase history
- enabling communication via our Site and social networks
- managing your participation in contests and promotions
- sending email as appropriate (See Section c: Email & Other Communications)
2. Information Sharing
Elena Luka does not share the personal information of its users with any unaffiliated third parties for their promotional purposes. We share your personal information with unaffiliated third parties only as described below:
A. Payment and Shipping
We use a third party payment processor and a third party shipping agent to ensure the payment and delivery of your purchased products. We may use other third parties for other services from time to time. These third parties have no authority to use your personal information for their own promotional purposes.
B. Legal Disclosure
We reserve the right to disclose personal information to our service providers, the government, law enforcement agencies, or other third parties under certain circumstances where a formal request has been made (such as in responding to a court order or judicial proceeding) as Elena Luka, in our sole and absolute discretion, deems necessary and appropriate.
C. Links to Third Party Websites
This Site contains links to other websites. Elena Luka takes no responsibility for the privacy practices or the content of these other websites. We encourage you to read the privacy policies of each website you visit prior to disclosing your personal information.
D. User-Generated Content & Information Disclosure
Any personal information or image content you voluntarily disclose online in a manner that other users can view (including, but not limited to: product reviews, on social media pages, in connection with contests and promotions) becomes publicly available, and can be read and collected by other members of this Site. Your membership name or other information may also be displayed when you post comments throughout the Site. Elena Luka is not responsible for the personal information users select to disclose.
3. How We Protect Your Information
Elena Luka utilizes the advanced technology for Internet security purposes. When you access our checkout using industry standard Secure Socket Layer (SSL) technology, your information is protected with both server authentication and data encryption, ensuring that your data is safe, secure, and available only to Elena Luka.
Our site is verified by Sectigo for all of our secure credit card transactions.
In addition, Elena Luka is hosted in a secure server environment that uses a firewall and other advanced technology to prevent interference or outside access.
4. Accessing Your Personal Information
You can access, update, or change your personal information by signing into your Elena Luka membership page and modifying your preferences at your discretion.
You can choose not to provide us with any or all of the information we request, but then you may not be able to create a membership with us.
Last updated 26.06.2019
6. Contact Us
66 М.Т.Gologanov Blvd.
1000 Skopje, Macedonia
+389 2 3245 107
+389 70 312 413
eshop (at) elenaluka.mk