Countries We Ship To
How much will it cost to ship to my country?
It's easy to calculate your shipping cost. Once you have an item in your shopping cart, go to shopping cart and click “Estimate Shipping & Taxes” at the bottom of the page to select your country and calculate your postage cost. These shipping rates are based on the DHL shipping fees and the total weight or dimension of the item(s) in your order.
When will my order ship?
Most items ship within 5-7 business days of your order.
Shipping time may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays. As soon as your order ships you will receive an email confirmation to the email provided from the account. If for some reason, you did not receive an email, please check your spam folder.
Taxes, Duties and Additional Fees
Please be aware that all international orders may be subject to additional duties, import taxes or customs fees upon delivery. These fees are calculated by customs officials, and are difficult to estimate. While we take steps to minimize or eliminate the cost of importing for our customers, we cannot provide inaccurate information to customs officials. Please also be aware that delays in customs are becoming increasingly common. Packages may take longer to get to international destinations, and unfortunately, we cannot control or prevent this type of delay.
The prices listed on our site are in Macedonian Denars, Euros and US dollars. The bank that has issued your credit card determines the exact exchange rate that you will pay, but in general it will match very closely with the going exchange rates.
Policy and Terms
By placing an order at Elena Luka, you are responsible for original shipping charges, all applicable custom import fees and the cost of return shipping back to Elena Luka. This also applies to any shipments that are refused by you at delivery.